Refund policy
Refund & Return Policy – Pet Relief
At Pet Relief, we want you and your pets to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 7-day money-back guarantee on all products.
Eligibility
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Refunds or replacements are available for items purchased directly from Pet Relief
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Products must be in original condition, unused, and with original packaging (except for defective items).
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Defective or damaged items must be reported within 7 days of delivery with photos for verification.
How to Request a Refund or Replacement
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Contact our customer support with your order number and issue.
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We will guide you through the return process.
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Once received and inspected, we will process a full refund or send a replacement within 5–10 business days.
Shipping Costs
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Customers are responsible for return shipping, unless the item arrived defective or damaged.
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Refunds will exclude original shipping costs unless the return is due to our error.
Exchanges
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If you wish to exchange a product for a different size or style, contact us first.
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Exchanges are handled as a new order once the original product is received.
Final Notes
We aim to make every purchase stress-free and hassle-free. If you have any questions, our friendly support team is always here to help